our guarantee

All our carriers have an unconditional 30-day 100% Money Back Guarantee.  If for any reason you don’t LOVE your Helina Baby carrier you’ll get a complete refund.  Helina Baby carriers have a 1 year warranty against defects in workmanship or material.

quality

Our carriers heirloom quality - designed for generations. They are made from durable, high quality, 100% organic cotton that will last for years to come.

comfort

Comfort for both baby and caregiver is built into the breathable cotton construction. Our carriers are designed for optimal comfort in warm or cold climates.

safety

We are proud to say our carriers have been tested by the American Society for Testing and Materials and meet their high safety standards.

hassle-free return process

Conditions

If you receive a defective or damaged item we will replace it right away.  If within 30 days of purchase you are not satisfied for any reason – we will replace or refund your purchase using the same payment method you used to order.  Items must be unstained with the registration tag still attached and returned in it’s original packaging.

Processing

Fill out the form below and you’ll receive detailed instructions to complete your return request.

late or missing refunds

Once approved, we will process your refund right away however, your bank or credit card company may take longer to post it to your account.  If you haven’t received your refund after 7 days, first contact your bank or credit card company.  

What Our CustOmers say

Yes I do LOVE it! More than I thought I would. Wrapping is just too incredibly difficult and traditional carriers seam to swallow her. I love how her legs are positioned perfectly and I can adjust it to meet her exact size. This carrier is simply amazing...not to mention how easily I can nurse in it! The fact that I could nurse and walk around the festival chasing around my other kiddos the other night, while no one knew what I was doing was so perfect. I'm so in love with Helina Baby ❤️

Jessica Pincombe

Helina Baby change our lives. My baby fell asleep right away on the carrier the first time Ingrid came to our house to explain all about it, and at that moment I knew it was right for her. When I am wearing her, my back doesn't hurt ( i have scoliosis and I never thought I could wear my baby ), now we can practice mama-baby yoga together and I even carried her for 6 hours at an event without any back pain. I find amazing how easy is to breastfeed too on the carrier, even in public without anyone noticing, at a yoga class or even while cooking. It's so easy and comfortable to wear, that even my husband wears it now. I also love the fact that Helina Baby thought about the optimal spine positioning as the baby grows, so it protects their spine and hip developments. As a Yoga Teacher and massage therapist, I want to ensure my little girl spine will grow strong and in good health. The fact that it grows with the baby was another thing that got me so interested. Babywearing can be expensive, and I didn't like the idea of buying 3 or 4 different carriers and probably I won't feel comfortable and end up not wearing my baby as much as I wanted. This carrier I know it will last and I will be able to wear it with the next little one too. Thank you so much, Helina Baby and Ingrid, for changing our lives.

Mafalda Olivera